Refund Policy

At WOWS Studio, we are committed to providing high-quality fitness classes and memberships. Please read our Refund Policy carefully before purchasing classes, class packs, or memberships.

GENERAL POLICY

All purchases made through our website, booking system, or directly with WOWS Studio are non-refundable and non-transferable.
By purchasing a day pass, class pack, or membership, you acknowledge and agree to this policy.

CLASS PACKS & DAY PASSES

No refunds will be issued for unused or partially used class packs or day passes.
Expiry dates for class packs and day passes are final. Any unused sessions will expire and cannot be carried over or refunded unless otherwise stated in writing by WOWS Studio.
Missed classes are non-refundable and cannot be credited back.

UNLIMITED MEMBERSHIPS

Unlimited memberships are non-refundable once purchased.
A 30-day notice period applies for cancellations of recurring unlimited memberships.
Cancellation requests must be submitted via our online cancellation form. Requests submitted verbally, via phone, text, or social media will not be accepted.
Memberships cannot be frozen, paused, or transferred unless otherwise specified in your membership agreement.

CLASS CANCELLATIONS & NO-SHOWS

If you are unable to attend a booked class, you must cancel through the booking system within the required cancellation window (no less than 24 hours before the class starts).
Failure to cancel within the required timeframe or not attending a booked class may result in the loss of that class credit (for class packs and day passes).
Refunds will not be provided for missed or late-cancelled classes.

STUDIO CANCELLATIONS

In the rare event that WOWS Studio must cancel a class, you will be offered an alternative class or a class credit.
Refunds will not be issued except at the sole discretion of WOWS Studio.

If you have any questions about this Refund Policy, please contact us at:

WOWS Studio,

Ivy Mill Business Centre,

Failsworth,

M35 9BG

Email: workoutwithsoph@outlook.com